Payroll technology has come a long way. Today's platforms can calculate wages, file taxes, run direct deposit, and flag errors automatically. A lot of that automation is genuinely useful, we use it ourselves. But somewhere along the way, the big national payroll companies decided that "automated" should also mean "unreachable." And for small business owners, that trade-off is a problem. Here's why the human element still matters more than any chatbot. When Something Goes Wron